9.26 Xichai machine back to her family value-added services and more affordable

It is understood that FAW Xichai will carry out the “9.26 Tin Wood Engine Back to Her Mother's House” event on the 26th anniversary of Xichai on September 26th. The engine will be held free of charge on the day of the “medical checkup” and operation instructions will be given. With the series of “value-added service” activities such as maintenance and maintenance free time charges, Xichai users can participate in activities at the authorized service station of FAW Xichai.

Xichai engine
Xichai engine

According to FAW Xicheifang, if any activity takes place at the service station of Xichai during the event, Xichai will conduct a free “checkup” on the engine. The inspection items mainly include: check whether the diesel engine has leaks, oil leaks or leaks; check the diesel engine. Whether the idle speed is normal; check whether the diesel engine is running abnormal sound; check the engine oil pressure is normal; check the valve clearance and adjust the position; check the fan belt tension and adjust the position; check the engine various sensors work properly; check the engine intake System, air filter, supercharged intercooling system sealing parts of the sealing; hot car state inspection of the oil condition; check the suspension cushion cracking phenomenon, whether the connection bolt loose.

According to statistics, the market share of Aowei's engines has risen rapidly since 2014. Among them, Aowei's 11-liter engine accounts for more than 50% of domestic engines with the same displacement. The trucks and buses that are matched with Aowei engines are not only popular in China, but also exported to Russia, Kazakhstan, South Africa, and South America in more than 20 countries. Why does Xichai Power win such praise from the market? From the service users who have been conscientious to the release of the “core service” brand in May 2014, Xichai’s achievements and honours may be explored from the perspective of the service.

At the end of July 2014 and early August 2014, Qian Hengrong, the director of FAW Xichai Factory, visited the Anhui regional market during the summer heat to understand the market response and user voice of Xichai products. In August 2014, Xu Xuefen, party secretary of Xichai Factory, and others visited the regional market in Shandong. Plant leaders take the lead to enter the market, close to the user, it is a microcosm of the "core core service".

Since the proposal of the "core service" strategy, Xichai has established a complete service system nationwide. Xichai office is set up in 31 provinces and cities across the country, and full-time service technicians are assigned. More than 1,500 Xichai special service stations with well-equipped and well-equipped parts have been set up nationwide. The service radius is less than 50 kilometers. In the country, there are 27 accessories center libraries, more than 300 specialty stores and special dealers, and green accessories are provided to provide accessories for users.

Not only that, Xichai has strengthened the training of technical support staff. From January to June 2014, Xichai successively invited a team of Bosch experts and Tang Anrong from Shenzhen Prosperity Service Station to conduct systematic training on the failure analysis and maintenance methods of the electronic control system of the National Diesel Engine. Machine faults were trained in fault diagnosis, diagnosis, and so on. According to incomplete statistics, in the first half of 2014, Xichai focused on improving the professionalism and professional capabilities of the service team. In total, it completed 23, 314 lesson hours, 565 of the National IV technical training, and 483 service stations were surveyed and evaluated. It has already possessed the country's four service capabilities, and 401 service stations have been equipped with natural gas service capabilities, which basically cover the key distribution regions in the country.

In the context of the “Core Care Service” strategy, FAW Xichai ushered in the 71st anniversary of the launch of the “9.26 tin-Chai machine back to her parents' home” event. This is to provide Xichai users with an intimate feedback and to allow more users Experience quality products and services from Xichai.

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