Discovered the secret of Xichai’s service is more than a 24-hour call center
After seeing the article, only to find that the original is the 24-hour call center of Xichai! The style of Weixin's WeChat content to show Xichai's service is definitely a clear stream of service! In fact, not only did WeChat content jump, but Xichai definitely spared no effort in dedicating its services. It changed from a single narrow function to a full range of functions in a broad sense and upgraded the “passive†service model to an “active†service. As a model, Xichai has set an example for the industry, and its core service is deeply rooted in people's minds. In order to provide better service to customers, the 2013 FAW Xichai Core Service brand was officially released! “We firmly believe that the 'core service' will definitely boost the operating performance of all vehicle manufacturers, FAW Xichai and service stations. It will drive the upgrading of the product brands of OEMs and FAW Xichai, and will definitely promote the brand promotion of OEMs and FAW Xichai!†The Zhuang language at the press conference was a reflection of the service after Xichai. The superb service skills, fine art service system, and even the sincere service attitude have all written more footnotes for the meticulous service brand. As the basis of the service, Xichai’s service team’s construction and service skills have always been on the way. No matter whether it is upgrading the country’s IV emissions or the layout of the country’s five products, each service station will carry out technical learning and have advanced the country’s national and national Five repair service capabilities can fully meet the user's service needs. Xichai's high-density service network nationwide can quickly respond to user needs, and promises users that 24 hours a day, 24 hours a day, core services can be honored in the shortest time, and truly allow users to enjoy the "no dead ends" core services. . Not only that, in order to further improve its core service capabilities, Xichai established a call center on the basis of the original 400 service hotline. Beginning with the appearance of the telephone number 400-828-1199, “As long as you have a phone call, the rest will be handed over to us†is not a simple promise, but the goal of all the staff of the Xichai Call Center. The significance behind the bearing is also extraordinary. It also has an unshakable position in the user's mind. From the moment the phone is connected, Xichai's meticulous service has been incorporated into it, and various types of power problems have been solved. With the advent of the Internet era, Xichai's services have also evolved with the times and launched the "Smart Witcherwood" APP. Currently, the 2.0 "Smart Witchwood" APP can realize user interaction, network access, and emergency rescue. Functions such as maintenance and inquiry have effectively improved service efficiency and established an intelligent service system. At the same time, the China Truck Network reporter learned that at present, Xichai has set up 27 centrally-controlled accessories centers, 59 first-tier parts agencies and more than 300 special distribution agencies in the country, responding quickly to users' accessories needs, and in 2016, There are 5 regional service centers built to cover 9 provinces, forming a complete service network and parts network. Is this enough? Of course not! For Xichai, whether it is the service guarantee month activity or service activity, or even the meticulous service of returning to her parents' home is not the end point. The company is also using more high-value-added services for its users. To create a more attractive and satisfying service experience, and to provide users with advanced services such as service day, car nanny, vehicle steward, and driving expert, aiming at the advance detection, prevention, improvement, and tracking of service directions. The scope is expanded and valued. It can be seen that for Xichai, the content of the service includes all aspects and its connotation is constantly expanding. No matter which service content is a “treasure†that the company is responsible to users, apart from the 24-hour call center, everyone Find and feel more secrets of Xichai's service together! Electric Parts,Steel Copper Conductor Bar,Crane Copper Rail,Copper Aluminum Rail Henan Weihua Heavy Machinery Co., Ltd. , https://www.hoistcrane.nl
Xichai Core Service 
