·The first complaint of goods and parts

On July 20, according to the Hangzhou Consumer Protection Committee, the statistics on complaints received by the system were announced. In the first half of 2016, the Consumer Protection Committees at all levels in the province received a total of 5,765 complaints from consumers, and received 5,762 cases, involving an amount of 17.8782 million yuan. Among them, among the commodity complaints, the top five complaints are: automobiles and parts, communication products, food, clothing and shoes.

Automobiles and parts are one of the hardest hit areas. It is reported that there were 435 consumer complaints in the first half of the year, an increase of 16.27% compared with the same period last year.

“First of all, there are many quality problems. For example, the main components such as engine, gearbox, chassis, and instrument panel, etc., have problems such as oil leakage, air leakage, unstable idle speed, and inaccurate dial during the short period of use. Ten thousand or even hundreds of thousands of purchased goods, but dare not use it with confidence.” The person in charge of the provincial consumer protection committee said that the second is after-sales service, the car has a fault, and many repairs can not be ruled out, and it has become the trouble of the owner. In the maintenance process of some 4S shops, the parts used are greasy, the original factory, the factory and the deputy factory products. The quality assurance is very different. In the process of vehicle maintenance, the maintenance contract is not clearly marked, and the consumer rights are difficult to be guaranteed."

When buying a car, there are also problems with the contract. For example, there are many preferential activities for the “zero rate” of the mortgage loan, but the “zero rate” of the car loan is not equal to the zero handling fee. The operator dilutes the latter’s expenses when selling the car, resulting in a car dispute. In addition, the deposit has a relevant agreement in the contract, some consumers did not pay attention when signing the contract, often due to failure to perform or not fully perform the contract, resulting in the deposit became a liquidated damages.

In recent years, the smell of the car in the new car has also become the focus of attention of the owner. Some new cars suspected that the decorative materials exceeded the standard, which also led to increased consumer complaints.

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